Refund policy

Returns & Refunds

We offer a 120-day money-back guarantee on every order. If you're not satisfied for any reason,
you may get in touch to request a refund for your purchase within 120 days of delivery for a full refund of the product price, including opened or partly used jars. No need to send the jars back.

How to start a return: Email support@pupmd.com with your order number and let us know your reason for wanting a refund / any issues you are encountering with the product.

We'll reply within 1 business day with next steps.

Refunds go back to your original payment method within 10 business days of
approval. Your bank may take additional time to post it.

Original shipping charges are non-refundable.

Damaged or incorrect items: Contact us within 30 days of delivery with a photo and we'll send a replacement or refund at no cost.

Exchanges: To exchange for a different formula, get in touch and we will be able to assist and find a solution. 

Questions: support@pupmd.com