Refund policy

We have a 120-day return policy, which means you have 120 days after receiving your item to request a return. 

To be eligible for a return, you must reach out to our support team and share the reason as to why you wish to issue a return.

To start a return, you can contact us at support@pupmd.com. Our team will gladly guide you through the steps of processing this.

Refunds

We will notify you once a refund has been issued. You’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at support@pupmd.com.